Where are you located?

We are based in New York City.

Do you have any other store locations?

No, we do not currently operate additional store locations.

How can I contact customer service?

You may contact our customer service team here.

Do you offer gift cards?

We do not offer gift cards at this time, but we plan to introduce them in the future.

Do you offer discounts or promotions?

Yes. We offer select discounts and promotions throughout the year, especially during American, Buddhist, and Andean holidays.

Do you offer product warranties?

We do not offer product warranties, as some of our products are sourced from international manufacturers.

Do you provide sizing guides or product specifications?

Yes. Each product includes a detailed sizing guide and full product specifications.

Are your products authentic and original?

Yes our products are 100% authentic.

Why are sizes 2XL–5XL priced higher?

Our manufacturers charge additional fees for these sizes due to lower demand and, in some cases, limited color availability.

What payment methods do you accept?

We accept major credit cards and PayPal.

Is it safe to shop on your website?

Yes. Our website uses secure processing to ensure a safe shopping experience.

Can I cancel or change my order?

Yes. You may cancel or modify your order. To make a change, please email us here with the product you would like to switch to, and we will adjust the price difference accordingly.

How do I apply a promo code?

Promo codes can be applied during checkout. To receive future promo codes, we invite you to sign up for our newsletter.

When will my card be charged?

Your card is typically charged at the time of purchase.

What are your shipping options and costs?

They may differ due to we have several different manufacturers that we work with internationally and local.

Do you offer international shipping?

Yes we do but the prices for shipping may differ.

What is your return policy?

As a small business working with multiple international manufacturers, we do not offer refunds.

Do I need an account to place an order?

No, creating an account is not required to complete a purchase.